Yodel has a relationship with many of the top UK retailers and a range of international sellers.
It offers a full range of B2C services including 24 and 48-hour options with enhancements including two-hour delivery windows, inflight customer divert options, returns and click and collect through our partnership with the largest Pick Up Drop Off store network in the UK
It operates via:
A network of 47 customer delivery depots
Access to thousands of conveniently located Pick Up and Drop Off stores nationwide, where customers can collect, return and send parcels via the Yodel service.
Deliveries are made by a mix of customer delivery van drivers, local neighbourhood couriers and selected service partners.
Yodel Integration Supports
Xpress
One & two-day courier service for small and medium deliveries to residential addresses
Xpect & Xpect Returns
Providing two-hour windows for parcel delivery or collection
Inflight
Allows customers to change their delivery preferences and divert their parcel ‘inflight’ once in the Yodel network
Offshore
For deliveries to Channel Islands and Isle of Man
International inbound
Same day scan into the Yodel network as parcel clears customs for ultimate market positioning
Yodel Direct
Customers can send a parcel store to store or store to door, or use the free print in store service
International
Yodel has partnered with specialist freight forwarder, DG International, to launch a streamlined global outbound service for UK retailers
Xperience
Providing a seamless, retailer branded delivery experience
Delivery updates
Proactive and customisable customer delivery updates, including user friendly online tracking and app
My account
Via My Account, customers can sign up to manage their Yodel deliveries online, including the option to choose a default safe place for their parcel and provide additional property notes
Customer service
Via webchat, telephone and social media plus automated voice recognition, allowing customers to rearrange deliveries 24/7
Click & Collect
Customers can Click & Collect and return their online shopping to over 225 retailers from thousands of stores via Yodel